Our client, a market leading provider of Centralized Data Management (CDM) solutions for financial services firms, is seeking a New York-based IT Consultant advise customers about the business and technical uses of their product suite and ensure the successful deployment of the product at the customer site. The Consultant will work with their core team of developers and partners around the world to ensure high-quality implementation of the various projects.

Principal responsibilities include, but are not limited to the following:

• Install, configure and deliver the products according to acceptance criteria
• Customize product configurations to meet customer requirements and maintain products at customer site
• Advise customers regarding the uses of the products, answer customer questions and address concerns
• Establish and maintain strong customer relations throughout projects
• Detail activities in written reports for management
• Complete work in a timely, project-based manner in accordance with project plans, deadlines, etc.
• Extensive travel required (may include international)

 Qualifications include:

• Bachelor’s Degree in related discipline
• 3 years of experience in at least one of the following:
  • Unix/Linux command prompt; Shell scripting; Java/”Java Script” programming; Relational databases (Oracle/Sybase/MS SQL server)
• Excellent written and verbal communications skills with ability to transfer knowledge to customers
• Must have financial services industry knowledge (instruments, processes, regulations, etc.)
• Prefer knowledge of data vendor data (Bloomberg, Reuters, IDC, etc.)
• Prefer at least two years of experience within the financial services industry working with market data

Location: New York, NY

Salary: $110,000 – $120,000

Contact: Kendal Ridgeway

Our client a leading provider of Centralized Data Management (CDM) software solutions for financial services firms, is seeking a Customer Support Engineer for their New York office.  This individual will be responsible for responding to and resolving issues (e.g. operational problems/software issues, requests for information, suggestions for enhancements) to the satisfaction of the customer.

Responsibilities:

•Respond to questions and issues. Analyze, recreate and resolve issues. •Build relationships with and manage expectations of customers by proactive communication, regular calls and visiting customers where applicable to achieve a high customer satisfaction index; •Administer the tickets (issues) and follow up internally by liaising with Product Management, Account Management and the development team; •Attend knowledge sharing sessions from Product & Development and work with new products and features to make sure that the product knowledge is up-to-date; •Continuously work with our client’s product, to provide feedback to Product & Development to improve the usability and functionality. Recreate customer environments where necessary (using VMware technology) to recreate and analyze the issues; •Assist customers with analyzing high-priority issues using remote access to connect to customer environments; •Provide training to new support members; •Generate and manage a knowledge base, used by customers prior to reporting issues. •When required, travel to customers to troubleshoot and resolve issues; •Work as a standby during the non-business hours to cover 24*7 support for urgent production issues from customers.

Qualifications include:

•Bachelor’s Degree in Computer Science, Finance or related field

•2 – 5 years of related experience

•Knowledge of related technologies (Unix, SQL, Oracle/Sybase, Java)

•Broad programming/debugging knowledge of e.g. Shell scripts, Perl and Java

•Troubleshooting issues related to our client’s core product set (including Bloomberg and Reuters interfaces, Workflow and Normalization) preferred

•Proficient in using Support tools such as Request Tracker, Kbase

•Strong communication skills and ability to deal with Priority 1 issues with the aid from other Customer Support Engineers

Location: New York, NY

Salary: $60,000 – $80,000 + Bonus

Contact: Kendal Ridgeway

The ideal candidate will serve as a subject matter expert in business matters related to accounting and back-office settlement processing for major financial institutions and large multi-national corporations. They will also have direct interaction with our client’s system implementation teams and customers, structuring internal processes and advising their clients on the efficient generation of settlement documents, the creation of client-specific interface applications and the creation of ledger entries to support management accounting/reporting requirements. In addition, will participate in the structural design of new accounting products and assist their sales/implementation teams with the demonstration and configuration of the software.

QUALIFICATIONS:

Degree in accounting, economics, science or engineering with a background in business

2 or more years experience in back/mid office processing

Excellent communication, presentation and writing skills a must

Experience in market pricing of financial instruments/commodities a plus

CPA or chartered status and experience with Oracle/Sybase/MSSQL a plus

Travel is required

Location: Long Island, NY

Salary: Competitive

Contact: Kendal Ridgeway