Our client is currently seeking an articulate and motivated individual with strong communication and interpersonal skills to join their team as a Director, Application Support.  Responsibilities include day-to-day people management, process management and vendor relations.

Responsibilities Include:

§ Manages the efforts of the applications software support team

§ Manages the configuration, release, and maintenance of software applications and services that support our client’s Trading Platforms

§ Manages the coordination of environments and software applications and services for various internal test groups

§ Improves technical processes by collaborating with management, colleagues, and other internal functional teams.

• Coordinates maintenance and support plans with various software application stakeholders. 
• Coordinates staffing and resource allocation with project managers and provides input into strategic planning for resource development and deployment against projects.
• Coordinates deliverables with other divisions such as Product Development and Network Integration / Operations.
• Leads the implementation of Trading Applications within the Operations and support division and ensures training, implementation and compliance with company objectives.
• Represents the implementation plan and schedule for Application releases within Operations and Support Division.
• Relies on experience and judgment to provide day to day support
• Manager and Liaison for Production Trading Incidents
• Problem Management for Application Related Issues
• Strong knowledge of applications noteworthy to resolve problems

Results Expected:

• Define & Implement Release Management Standards.
• Integrate Change Control function for our client’s Trading Applications
• Management of  our client’s Test Environments
• Management of  their Application Support Team
• Management of Implementation activities in support of the Capacity and Security Program

Required Experience

• Requires a bachelor’s degree in a related area and at least 10 years of experience with either, release management, software development, software support, and/or configuration management.
• Must have a solid understanding of the software application environment. Familiarity with the following technologies:
  • Linux, Unix Operating Systems
  • ASP, ASPX, C#, .NET architecture
  • SQL Server 2000, 2005
  • IIS
  • Windows Server 2003Data Warehousing Tools in SQL Server:  Analysis Services, Reporting Services, ETL, etc.
• Knowledge and experience with a variety of Technology concepts, best practices, and procedures, particularly with Project Management, Release Management, Configuration Management.
• Knowledge and experience with Microsoft applications infrastructure,
• Ability to build relationships and influence with peers and client management.
• Ability to communicate very effectively with clients and use experience and judgment to plan and accomplish goals.
• Ability and skill to lead and effectively direct the work of others.
• Ability and demonstrated history in managing projects and technical staff.
• Ability to develop and train staff.

Location: New York, NY

Salary: Competitive

Contact: Kendal Ridgeway